Privacy Policy

Information you provide to us

The personal information we collect depends on the context of your interactions with us and may include:

• Names and email addresses
• Mailing addresses and job titles
• Usernames and passwords
• Billing addresses and payment instrument data
• Contact or authentication data

Sensitive information. We do not process sensitive information.

Payment data. We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Stripe. You can find their privacy notice at stripe.com/privacy.

All personal information you provide must be true, complete, and accurate. You must notify us of any changes.

Information collected automatically

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include device and usage information. It is primarily used to maintain security and for internal analytics.

• Log and usage data. Your IP address, device information, browser type, activity in the Services (date/time stamps, pages viewed, features used, crash reports).
• Device data. Information about your computer, phone, or tablet, including IP address, device and application identification numbers, browser type, hardware model, ISP/mobile carrier, operating system, and system configuration.
• Location data. Device location data based on your IP address. You can opt out by disabling Location settings on your device, though this may affect certain features.

Google API. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• Account creation and authentication. We process your information so you can create and log in to your account, and to keep your account in working order.
• Vital interests. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

If you are in the EU or UK

The GDPR and UK GDPR require us to explain the valid legal bases we rely on:

• Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.
• Legal obligations. We may process your information where necessary for compliance with our legal obligations — for example, to cooperate with a law enforcement body or to exercise our legal rights.
• Vital interests. We may process your information where necessary to protect vital interests of you or a third party.

If you are in Canada

We may process your information with your express or implied consent. You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted to process your information without consent, including:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If disclosure is required to comply with a subpoena, warrant, or court order
• If the information is publicly available and is specified by the applicable regulations

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics. To the extent these technologies are deemed a “sale” or “sharing” under applicable US state laws, you can opt out as described in Section 12.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. Features we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting, and Google Analytics Demographics and Interests Reporting.

To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

As part of our Services, we offer AI-powered products, features, and tools (collectively, “AI Products”). The terms in this Privacy Notice govern your use of the AI Products within our Services.

AI service providers

We provide AI Products through third-party service providers, including Amazon Bedrock, Anthropic, Google Cloud AI, Hugging Face, and OpenAI. Your input, output, and personal information will be shared with and processed by these providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

AI product capabilities

Our AI Products are designed for: AI automation, AI bots, AI insights, AI document generation, AI translation, image analysis, natural language processing, and text analysis.

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties, providing appropriate safeguards throughout the process.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Following the end or expiry of your subscription, we may retain your data for a period of up to 90 days to allow you to access, review, and export your information. For the first 30 days of this period, you may continue to access your data in a read-only capacity. Thereafter, access may be limited to data export only. During this period, your ability to use active product features will be restricted. Your data will not be automatically deleted solely because a subscription has ended — deletion occurs when you explicitly request it, or when we determine there is no longer a legitimate basis for retention.

We may also retain certain information as necessary to prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with applicable legal obligations. When there is no longer any legitimate purpose for retaining your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store and isolate it from further processing until deletion can be completed.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to that minor’s use of the Services.

If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any such data, please contact us at support@toystack.ai.

In some regions (including the EEA, UK, Switzerland, and Canada), you have rights under applicable data protection laws, which may include:

• The right to request access and obtain a copy of your personal information
• The right to request rectification or erasure
• The right to restrict the processing of your personal information
• The right to data portability, where applicable
• The right not to be subject to automated decision-making

To make a request, contact us using the details in Section 14. We will consider and act upon any request in accordance with applicable data protection laws.

UK complaints

If you are located in the UK and are unhappy with how we have handled your personal information, you may complain to us directly or to the Information Commissioner’s Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Withdrawing consent

If we rely on your consent to process your personal information, you have the right to withdraw consent at any time by contacting us using the details in Section 14. Withdrawal does not affect the lawfulness of processing before that withdrawal.

Opting out of marketing

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the emails we send, or by contacting us as described in Section 14. We may still send you service-related messages necessary for the administration of your account.

Account information

To review or change the information in your account, or to terminate your account, contact us using the information provided in Section 14. Upon a request to terminate your account, we will deactivate your account and process deletion of your data in accordance with our data retention practices. We may retain certain information where we have a legitimate basis to do so, including to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with applicable legal requirements.

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there is not currently an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

Categories of personal information collected

The table below shows the categories of personal information we have collected in the past twelve (12) months. Categories not listed are not collected.

How we use and share personal information

We may share your personal information with our service providers pursuant to a written contract between us and each service provider. We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information belonging to website visitors, users, and other consumers.

Your rights

You have rights under certain US state data protection laws, including:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects

How to exercise your rights

To exercise these rights, email us at support@toystack.ai or refer to the contact details in Section 14. Under certain US state laws, you may designate an authorized agent to make a request on your behalf; we may require written, signed permission from you before acting on such a request.

Request verification

Upon receiving your request, we will need to verify your identity using the information already on file. If we cannot verify your identity, we may request additional information. If you submit the request through an authorized agent, we may need to collect additional information before processing.

Appeals

If we decline to take action regarding your request, you may appeal our decision by emailing support@toystack.ai. We will inform you in writing of any action taken or not taken, including a written explanation. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” law

California Civil Code Section 1798.83 permits California residents to request, once per year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. To make such a request, contact us using the details in Section 14.

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

If you have questions or comments about this notice, you may email us at support@toystack.ai or contact us by post:

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, corrections to inaccuracies, or deletion of your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please contact us at support@toystack.ai.